We want our customers to receive products in the expected condition. This policy explains when returns, exchanges, and refunds may be available.
1 Return Window
Eligible products may be requested for return within 7 calendar days of delivery, unless a different return condition is expressly stated on the relevant product page.
Returned products must be:
- Unused and unworn;
- Unwashed;
- In resalable condition;
- Accompanied by original tags and labels;
- Accompanied by applicable accessories; and
- Returned with the original packaging where applicable.
2 Non-Returnable Items
The following products may not be eligible for return:
- Customised, personalised, or made-to-order products, unless defective or incorrectly supplied;
- Clearance or final-sale products where the product page expressly states that returns are not accepted;
- Products showing signs of wear, washing, or damage caused after delivery;
- Products with missing tags or packaging where these are required for return eligibility;
- Products returned for reasons that do not satisfy the stated return conditions; and
- Collectibles or sealed products where the original protective seal or packaging has been opened and resale value depends on the seal remaining intact.
3 Wrong, Defective or Damaged Product
If you receive the wrong product, a manufacturing defect, or a product damaged during transit, please report the issue preferably within 48 hours of delivery through the customer-support channel on trendyfuze.com.
We may request clear photographs and/or a short unboxing video showing the issue, product label, and packaging.
4 Return Approval and Shipping
Please do not send any product back before receiving return instructions or approval from Trendy Fuze.
For approved returns caused by our error or a verified product defect, Trendy Fuze will arrange or reimburse reasonable return shipping costs, as applicable.
For eligible preference-based returns, such as size-related or change-of-mind returns where accepted, return shipping may be borne by the customer. Any applicable reverse-shipping cost may be deducted from the refund.
5 Exchanges
Exchanges are subject to product and size availability.
If the requested replacement is unavailable, an eligible refund or alternative resolution may be offered.
6 Refunds
Approved refunds are generally initiated after the returned product is received and inspected, unless a different resolution is confirmed for a lost shipment or delivery error.
Refunds for prepaid orders are normally issued to the original payment method.
For eligible Cash on Delivery (COD) orders, refund details may be requested for processing through bank transfer or UPI.
Once a refund has been initiated by Trendy Fuze, banks and payment providers may take approximately 5–10 business days to reflect the amount in the customer's account.
Original shipping charges are generally non-refundable, except where the return is due to our error or a verified defective or incorrect product.
7 Refund Abuse and Fraud
We reserve the right to reject returns or refunds where there is evidence of misuse, tampering, repeated policy abuse, fraudulent claims, or where the returned product does not match the item originally supplied.
8 Consumer Rights
Nothing in this Return & Refund Policy is intended to reduce or exclude any mandatory rights or remedies available to consumers under applicable Indian law.